Volcano Acres Ranch Policies

MINIMUM STAYS                                                                                                      

All our rooms have a 2 night minimum stay. If you require a one night stay we may be able to accommodate your request but a $35 cleaning surcharge will be required. Please contact us via email or phone to discuss availability.


IMPORTANT HOLIDAY INFORMATION
Winter holiday reservations (15 December to 15 January) are non-refundable after Sept 25th. Merrie Monarch reservations are non-refundable after Feb 1.  No refunds will be given for Thanksgiving, Xmas, New Years, Easter, Valentines Day, 4th of July, Merrie Monarch Festival, Kilauea Marathon or package reservations, unless we are able to re- book the room.

PAYMENT AND CANCELLATION
We reserve the right to charge a deposit to your credit card equivalent to a 1 night stay of room night and tax at the time of booking. The balance of any incidental charges will be processed within 7 days of your arrival. If we do not take a deposit, we will charge the full amount to your credit card within 7 days of your arrival. We accept Visa and Mastercard. For cancellations more than 2 weeks prior to check-in, there is no penalty (except during holiday periods listed above). Cancellations between 1 and 2 weeks of arrival will incur a penalty equal to 10% of the total cost of your stay. We do not accept cancellations within 7 days of arrival. In extraordinary circumstances, we may allow you to postpone your stay. Holidays are an exception to this policy, please see holiday information. 

CHECK-IN TIME
​Check-in time is between 4 and 6. If you are unable to check in at that time, you must contact the innkeeper, Theresa at 808-430-4647 to arrange for early or late check-in. Failure to do so can result in cancellation of your reservation. Please be aware that there are no streetlights in Volcano and it is difficult to find your way around at night. Please try to coordinate your schedule so you can check-in prior to sunset.

NO SMOKING

No smoking is permitted in any of the rooms or on the grounds of the property per Hawaii state law.  A $100 fine will be imposed on any guests who violate this policy.